Terms and Conditions
Thanks for visiting our website. Please read these terms and conditions carefully before continuing to use the site. By visiting our website you are accepting our terms and conditions, if you do not agree, immediately interrupt your access.
This website is operated by OYSTER RESORTWEAR with the responsibility and commitment to respect the security of this website and protect the data provided by its customers and visitors. It is the entity responsible for processing your personal data and ensures that these are processed in a lawful, loyal and transparent manner, in accordance with the provisions of national legislation and the General Regulation on Data Protection - EU Regulation No. 2016/679 of the European Parliament and Council of 27 April 2016.
Information Update
According to the Personal Data Protection Law, all users have the right to access, update or delete their personal data from our database. To do so, just contact us. Whenever you share a review of our products or publish a photo/image/video on social networks with the OYSTER RESORTWEAR brand identification, you authorize us to share this content with our community in: email marketing, publications on social networks or content on online store.
Privacy Policy
The personal information you provide will be used to provide you with the best experience when you buy OYSTER RESORTWEAR, so whenever you purchase a product from us, we collect the following personal data and other information:
- Personal data: name, address, date of birth, email, credit card number or other means of payment. This is essential to purchase a product on this website. Unfortunately, the refusal of some of this data may prevent us from processing your request.
- Customer history: for communication purposes, personalization of products, services and promotional campaigns, we store information about the products purchased, history of campaigns/responses, history of complaints and responses to customer satisfaction questionnaires, as well as other customer support metrics. our customer service.
- Cookies: in order to provide a more personalized service and improve your experience, our website uses cookies to collect and store information. A “cookie” is a data file that is placed on your computer and that allows you to remember your choices, dates and previous journeys on the website. The cookies used are only associated with an anonymous user and their computer, so they do not provide, by themselves, personal data of the user. By using cookies, it is possible for the server where the Site is hosted to recognize the User's web browser, with the aim of making navigation easier, allowing, for example, access to Users who have previously registered, access to the areas, services, promotions or contests reserved exclusively for them, without having to register on each new visit.
They are also used to measure the audience and traffic parameters, as well as to control the evolution and number of entries. The User has the possibility to configure his browser, in order to be notified of the receipt of cookies, and to prevent them from being installed on his equipment. Please consult your browser's instructions and manuals for more information. To use the Site, it is not necessary for the User to allow the installation of cookies sent by the Site, however, it is probably necessary for the User to log in as such, in each of the services whose use requires prior registration or “login”. .
Privacy Policy Update
OYSTER RESORTWEAR may at any time update and add new features to the website, as well as existing services. These changes are aimed at improving customer service. In cases where there is any change to the Privacy Policy, we will notify the user or customer, as well as the responsible local authority, in the cases required by law.
Intellectual Property Rights
All contents on this website are the exclusive property of OYSTER RESORTWEAR and are therefore protected by the Copyright Code.
General conditions of Sale
The ordering and purchasing process is only possible after creating a customer account or guest session in the online store, who must follow the various sequential steps of the ordering process that will allow the registration of the purchase.
PAYMENT AND DELIVERIES
After successful payment, you will receive an email confirming your purchase. At that time, the order begins to be processed and will be dispatched within the next two days.
When the order arrives at the CTT warehouses, you will receive an email with your Tracking Number and the estimated delivery date. The order will be sent to the address selected by you during the purchase, however, if you want to make any changes, you can access the link that we sent in the email.
We will do everything to ensure that your order is delivered as soon as possible. Normally for Portugal it will take 3 working days. Orders are delivered Monday through Friday, excluding local or national holidays.
Indicating an incorrect or incomplete address may result in the order being returned to OYSTER RESORTWEAR and result in additional costs for the customer.
In your online purchase, you can choose the following payment methods: VISA, MasterCard, Paypal, MBway and Multibanco Reference . The payment process is done in complete security. Your credit card number as well as other Paypal login details are protected and OYSTER RESORTWEAR has no access to this data.
All transactions on our website are secure, and data associated with the card will not be saved, in addition to its identification by the last four digits. The managing entity of this payment method is Stripe.
EXCHANGE AND RETURN POLICY
If you have received your OYSTER RESORTWEAR item and you are not satisfied, you can exchange or return it within 14 days of receiving it. Send us an email requesting an exchange/refund, provided that:
The product must present the respective labels, packaging, documents and accessories that have been delivered with them. If you do not meet these requirements, the exchange or return may be refused.
Shipping costs for items for exchange or return are the responsibility of the customer, except for situations such as an error in the order or a defective item. For reshipment of the piece, the shipping costs are on us.
All our items previously undergo quality control, however, in case you receive a defective product, we ask that you send us an email with a photograph so that we can proceed with the evaluation and subsequent exchange or return of the product. In case you receive the incorrect product, please contact us via our email so that we can send the desired part. In these two situations, the exchange does not represent any expense for you.
There are no exchanges/returns of articles that have been altered, washed, used, with odors or in any way damaged by misuse. OYSTER RESORTWEAR is not responsible for the misuse of the articles, nor for the incorrect washing of the same. We suggest that you always consult the care for washing your piece.